Safe Play Commitment

Responsible Gambling

omg67 believes that gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. We provide every member with transparent tools, honest information, and real support to keep their experience safe, enjoyable, and within their personal limits.

21+ Only Self-Exclusion Available Deposit Limits 24/7 Support Free Assistance
21+
Minimum Age Requirement
All registered members must be aged 21 years or above. Age verification is mandatory for all accounts.
Need Help Right Now?

If you or someone you know is experiencing gambling-related difficulties, free and confidential support is available. You do not need to be in crisis to reach out — early support makes a significant difference.

Talian Kasih 15999 (Malaysia) GamCare Support (gamcare.org.uk) Gamblers Anonymous Malaysia [email protected]
omg67 Self-Exclusion
Contact our support team at any time to activate an immediate account pause or full self-exclusion.
Strict 21+ Policy

omg67 enforces a hard minimum age of 21 years across all account types, game categories, and betting markets. Age is verified at registration and again at first withdrawal — no exceptions.

Deposit Limit Controls

Set daily, weekly, or monthly deposit caps directly from your account dashboard. Reductions apply immediately. Increases require a 24-hour cooling period — a deliberate friction that protects impulsive decisions.

Self-Exclusion Programme

Choose a temporary break of 24 hours to 6 weeks, or request permanent self-exclusion. During any exclusion period your account is fully locked and no promotional emails will be sent.

Session Time Reminders

Configure in-session alerts that notify you when you've been playing for 30, 60, or 90 minutes. Staying aware of time spent is one of the simplest and most effective responsible gambling habits.

Loss Limit Settings

In addition to deposit limits, members can set a maximum loss threshold per day, week, or month. Once the limit is reached, further wagering is paused for the remainder of the set period.

Confidential Support Access

Our trained support team is available 24/7 via live chat and email. All responsible gambling conversations are handled with strict confidentiality and without judgement.


What Is Responsible Gambling?

Responsible gambling means engaging with casino games and sports betting as a form of paid entertainment — in the same way you might budget for a night out in Bangsar or a weekend trip to Penang — rather than as a way to generate income or escape personal difficulties.

At omg67, we want every member to stay in control of their play. That means spending only what they can afford, setting clear time and money limits before they start, and treating any loss as the cost of entertainment — not a debt to be chased.

The house edge exists on every game. No system, strategy, or streak changes the long-term mathematics of gambling. Understanding this is the foundation of a healthy relationship with gaming platforms.

Healthy gambling looks like: Playing within a pre-set budget, treating wins as a bonus, stopping when you've reached your limit, and never gambling when you are stressed, tired, or under the influence of alcohol.

Healthy vs. Harmful Play

Signs of Healthy Play
  • You set a budget before you start and stick to it
  • Gambling takes up a small, planned portion of your leisure time
  • You can stop at any point without feeling anxious
  • Losses don't affect your mood, relationships, or finances
  • You gamble for fun, not to make money or recover losses
Warning Signs of Problem Gambling
  • Chasing losses by depositing more to win back what you've lost
  • Spending more than you can afford or borrowing to gamble
  • Gambling interfering with work, family, or sleep
  • Feeling restless or irritable when trying to cut back
  • Hiding gambling activity from family members
  • Thinking about gambling constantly outside of play sessions

Your Responsible Gambling Toolkit

Every tool below is available to all omg67 members at no cost, accessible directly from your account settings or by contacting our support team 24/7.

Available Immediately
Deposit Limits

Set the maximum amount you're willing to deposit in a given day, week, or month. Your chosen limit is applied instantly. If you wish to reduce your limit further, the change takes effect immediately. If you want to raise your limit, a mandatory 24-hour waiting period applies — giving you time to reconsider.

Available Immediately
Loss Limits

Set a ceiling on how much you can lose per day, week, or month. Once your loss limit is reached for the applicable period, wagering is automatically paused until the period resets. This tool works alongside deposit limits to give you a comprehensive financial safety net.

Available Immediately
Session Time Limits

Decide in advance how long each play session should last. When your session timer expires, you'll receive a clear notification and the option to end the session. You can set timers as short as 15 minutes or up to several hours, depending on your preference.

Via Support Team
Cooling-Off Period

Take a short break without fully closing your account. Cooling-off periods range from 24 hours to 6 weeks. During this time your account is suspended, no deposits can be made, and all promotional communications are paused. Contact live chat or email [email protected] to activate.

Via Support Team
Self-Exclusion

Request a full self-exclusion for a minimum of 6 months or permanently. Once activated, your account is locked, all balances are frozen pending a refund process, and you will be removed from all marketing lists. Re-registration during an exclusion period is not permitted.

Available Immediately
Reality Check Alerts

Enable periodic pop-up notifications during active play that display your current session duration, total amount wagered, and net result. These reality checks are designed to interrupt automatic play patterns and give you a clear, factual picture of your session activity.

To activate any of the above tools, visit your account settings dashboard or contact our responsible gambling support team via live chat or at [email protected]. All requests are processed promptly and handled with complete confidentiality.


21+

Strict Age Verification Policy

omg67 operates an unwavering minimum age policy of 21 years for all account holders. This requirement applies equally to all game types — slots, live dealer, sports betting, and any other feature on the platform.

Age verification is mandatory during the Know Your Customer (KYC) process, which must be completed before a member's first withdrawal can be processed. Acceptable documents include a valid Malaysian IC (MyKad) or passport.

Any account found to belong to a person under the age of 21 will be immediately suspended, all balances refunded to the original payment method, and the matter may be referred to relevant authorities where legally required.

How omg67 Verifies Member Age
1
Registration Declaration

During account registration, all applicants must confirm they are aged 21 or above by checking a mandatory declaration checkbox. Providing false information at this stage is a breach of the Terms & Conditions.

2
KYC Document Submission

Before processing the first withdrawal, members must submit a government-issued photo ID (Malaysian IC or passport) and a proof of address document issued within 90 days. Our verification partner checks date of birth directly from the document.

3
Liveness & Selfie Verification

A liveness check — where members submit a real-time selfie matched against their ID document — is required for higher-tier withdrawal amounts, ensuring the account holder matches the submitted identity.

4
Ongoing Monitoring

Our risk and compliance team continuously monitors account activity patterns for signals consistent with underage play or account sharing. Suspicious accounts are placed on hold pending review without prior notice.


Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. They are intended as a private self-reflection exercise — not a clinical diagnosis. If you answer "yes" to three or more questions, we strongly encourage you to use our self-exclusion tools or contact a support organisation.

This questionnaire is informational only. omg67 does not collect or store your responses. For clinical assessment, please contact a qualified gambling support professional such as those available through Gamblers Anonymous Malaysia or Talian Kasih 15999.

If You Need to Act Now:
  • Talian Kasih 15999 — Free helpline available to all Malaysians, 24 hours a day
  • GamCare — International online support resources at gamcare.org.uk (text reference only)
  • Gamblers Anonymous Malaysia — Peer support groups across Kuala Lumpur, Penang, Johor Bahru, and Petaling Jaya
  • omg67 Support — Email [email protected] to request immediate account suspension or self-exclusion
Reflect Honestly on the Past 12 Months
Q1 Have you ever spent more money on gambling than you originally planned for that session?
Q2 Have you gambled to try to win back money you had previously lost?
Q3 Have you ever borrowed money or sold personal belongings to fund your gambling?
Q4 Has gambling caused conflict, stress, or financial difficulty in your home or personal relationships?
Q5 Have you tried to cut down or stop gambling but found it difficult or impossible to do so?
Q6 Do you find yourself thinking about gambling frequently when you are not playing?
Q7 Have you gambled to escape feelings of depression, anxiety, loneliness, or boredom?
Q8 Have you hidden your gambling activity or its financial impact from anyone close to you?

If you answered "Yes" to three or more of the above, please consider speaking with a gambling support professional. You can also activate our self-exclusion tool immediately by contacting [email protected] or using in-platform live chat.


Recognising Problem Gambling

Problem gambling develops gradually. Being able to identify the early warning signs — in yourself or someone close to you — is the most important first step toward getting support.

Financial Distress

Consistently spending more than budgeted, accumulating debts tied to gambling, or being unable to cover essential expenses like rent, utilities, or food due to gambling losses.

Chasing Losses

Returning to the platform specifically to win back money already lost, often increasing bet sizes in the process. This is one of the most common and dangerous patterns in problem gambling.

Sleep & Health Impact

Staying up late to gamble, missing meals, neglecting physical exercise, or experiencing increased stress, anxiety, or depression that is linked to gambling outcomes.

Social Withdrawal

Cancelling plans with friends or family in Kuala Lumpur, Shah Alam, or elsewhere in order to gamble, or progressively losing interest in hobbies and social activities that were previously enjoyable.

Work & Study Disruption

Reduced performance at work or in academic settings, absenteeism, difficulty concentrating, or using work hours to access gambling platforms or track sports betting results.

Secrecy & Deception

Lying to partners, parents, or friends about the amount of time or money spent gambling, hiding account statements, or creating separate accounts to obscure the scale of activity.


How to Request Support from omg67

Reaching out for help is straightforward and confidential. You do not need to explain or justify your request — our team processes all responsible gambling requests without question and without judgement. Here's how to take action:

All responsible gambling tool activations — including self-exclusion and cooling-off requests — are processed within minutes of your request being received by the support team.

1
Contact Our Support Team

Reach us via the in-platform 24/7 live chat or by emailing [email protected]. State that you would like to activate a responsible gambling tool — you can be as specific or as brief as you prefer.

2
Choose the Right Tool for You

Our team will walk you through the options: deposit limits, loss limits, session timers, cooling-off period (24 hours to 6 weeks), or full self-exclusion. There is no wrong choice — every tool is valid.

3
Immediate Activation

Your chosen restriction is applied to your account immediately. For self-exclusion, your account is locked within minutes, all marketing communications are stopped, and a confirmation is sent to your registered email address.

4
Seek Additional External Support if Needed

If you feel you need more than account-level tools, our team can point you toward appropriate external support services. Talian Kasih 15999 is available 24 hours a day, seven days a week, for all Malaysians.

Play Smart. Stay in Control.

Gambling at omg67 is meant to be enjoyable. Set your limits before you start, use our tools whenever you need them, and remember that support is always available — no questions asked.

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